From start to finish, Mark and his team, including his skilled lads Tommy and Teige, demonstrated the highest level of professionalism and true craftsmanship that is increasingly rare.

What particularly impressed me was their unwavering commitment to quality over speed. Unlike other contractors who might prioritise quick completion, Mark's team chose not to work through inclement weather conditions, instead working around challenges to ensure the absolute longevity of the thatch. This patient, methodical approach clearly put my interests as a customer first and demonstrated their deep understanding of their craft.

The finished work is simply beautiful. The attention to detail and quality of workmanship is evident in every aspect of the job, befitting the heritage and character of my historic cottage. Mark and his team treated the project with the respect and care it deserved, showing genuine pride in their work.

Communication throughout the project was exemplary. Mark kept me fully informed at every stage, explaining the process, discussing any considerations, and ensuring I understood the work being undertaken. This transparency and professionalism made the entire experience stress-free.

I would highly recommend Mark to anyone seeking authentic, quality thatching work. His commitment to traditional craftsmanship, combined with integrity and excellent customer service, makes him an outstanding choice for heritage property owners.